On this page, you will find information on how to make a purchase through our website and our digital channels (WhatsApp and Instagram).
Online Purchase Guide
- Selection: Explore our categories (clothing, accessories, footwear) and click on the product to view its description, care instructions, and availability. Select your size and click on "Add to cart".
- Verification: Click on the cart icon to verify your products.
- Checkout: Click on "Complete purchase". You can register or proceed as a guest.
Note on Data Processing: By registering, you authorize the processing of your personal data by Inversiones Pribe S.A.S. in accordance with our Privacy Policy and Law 1581 of 2012, for the purpose of managing your purchase and sending you order updates.
4. Payment: Complete the shipping information and choose your payment method. Before confirming, you will see a Purchase Summary with the total price (including VAT and shipping costs). By clicking on "Confirm purchase", you will receive a confirmation email.
Orders on Digital Channels (WhatsApp and Instagram)
If you prefer personalized attention, our team will help you manage your order and payment directly. These sales are governed by the "distance selling" modality according to the Consumer Statute.
Personalized gift message
At Casa Precis, you can add a personalized card to your order. After selecting your products and completing the purchase details, choose the gift option and type your message in the text box to finalize your purchase.
Size advice
Sizes can vary between designers, so we compare the measurements of each garment with yours to advise you whether it is better to opt for your usual size or choose a larger or smaller size. Do not hesitate to write to us for personalized advice; we are here to help you find the perfect size and answer any questions you may have about our products.
Legal Conditions of the Order (Law 1480 of 2011)
By making a purchase at Casa Precis (Inversiones Pribe S.A.S., NIT 900.710.750-7), the consumer accepts the following conditions:
- Right of Withdrawal: For purchases on our website and digital channels, you have 5 business days after delivery to withdraw and request a refund. The product must be returned in the same conditions in which it was received. The transportation costs and others incurred in returning the item will be covered by the consumer (Art. 47 Law 1480).
- Payment Reversal: In case of fraud, unsolicited operation, or unreceived/defective product, you have the right to request a payment reversal within 5 business days following knowledge of the event (Decree 587 of 2016).
- Delivery Times: Times are estimated and depend on the certified carrier's coverage. The maximum delivery period will be 30 calendar days, unless due to force majeure.
- Legal Guarantee: The warranty period for our products is [Indicate time here, e.g., 30 or 90 days] from delivery, unless a different term is indicated in the product description.
At Casa Precis (Inversiones Pribe S.A.S.), we ensure your products arrive in perfect condition through certified courier service.
Order Processing:
- Orders are processed and shipped Monday through Friday, from 8:00 am to 3:00 pm (Colombia time).
- We do not ship on weekends or holidays.
- Preparation Time: Your order will be prepared within a maximum of three (3) business days after payment confirmation. We will notify you promptly of any news or unavailability.
Estimated Delivery Times:
Once the order is handed over to the shipping company, distribution times are as follows:
Bogotá: Between 2 to 4 business days.
National: Between 8 to 12 business days (depending on the destination city).
Legal Note: The maximum period for delivery of your order is 30 calendar days (Art. 50, Law 1480 of 2011). If delivery exceeds this period, you will have the right to request the termination of the contract and a full refund of your money...
Express Shipping (Bogotá Only)
We offer a priority delivery service at an additional cost of $18,000, available for purchases made Monday through Friday before 3:00 pm.
- Estimated Time: The delivery goal is less than three (3) hours within the urban perimeter of Bogotá.
Subject to coverage availability and public order or weather conditions.
Gift Wrapping
The gift box is a convenient option for those who wish to make purchases at Casa Precis and send them as a gift. We have an elegant box that complements your purchase with a special touch. This box is designed to ensure your gift arrives safely and presentably, adding an additional detail of care and attention to every order you send as a gift.
Tracking and Claims:
Once the product is dispatched, you will receive a tracking number to follow your shipment. If the product shows visible damage caused by transport upon delivery, we recommend noting this on the shipping company's delivery receipt and contacting us within a maximum of 24 hours at [web@casaprecis.co].
Shipping Times Table - International Online Sales →
At Casa Precis, we offer various options for you to make your purchase safely and efficiently.
Available Methods:
- Credit and Debit Cards: We accept national and international franchises (Visa, Mastercard, American Express, etc.).
- Online Payments: Savings and checking accounts via PSE.
- Digital Wallets: DaviPlata and other Davivienda products.
Note on Fees: Your bank may apply transfer fees or international service charges. These values are external to Inversiones Pribe S.A.S. and depend exclusively on your agreement with the bank.
Security in your Transactions
For us, the security of your data is a priority. We use security software with encrypted transmission protocols to protect your card information.
3-D Secure Protocols: Our system supports Verified by Visa and Mastercard SecureCode. If your card has these programs, your bank may request a dynamic key or SecureCode in a pop-up window to authorize the transaction. If your card is not registered in these programs, the transaction will be processed under the standard security protocols of our payment gateway.
Payment Reversal (Decree 587 of 2016)
As a consumer in Colombia, you have the right to request a reversal of your payment when:
- You have been a victim of fraud.
- The transaction was not requested by you.
- The purchased product is not received.
- The delivered product does not match what was requested or is defective.
Procedure: You must file a complaint with us and notify your payment instrument issuer (your bank) within five (5) business days following the date you became aware of the fraud or should have received the product.
Payments with Vouchers or Promotional Codes
If you have a discount code or gift voucher, enter it in the "Discount code" box during checkout. Make sure the value is reflected in the total summary before clicking "Confirm purchase." No retroactive refunds will be made for codes not correctly applied at the time of the transaction.
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