At Casa Precis (Inversiones Pribe S.A.S.), we want you to love what you buy. If the product you received is not your size or you prefer another color, you can request an exchange under the following commercial conditions:

1. Exchange Period

You have fifteen (15) calendar days from the date of product delivery to request an exchange.

2. Product Conditions

For an exchange to be accepted, the product must meet the following requirements (no exceptions):

• Condition: It must be in perfect condition: unused, without makeup or deodorant stains, without perfume or cigarette odors, and unwashed.
• Labels and Packaging: Keep the original labels attached and, preferably, its original packaging.
• Exclusions: For hygiene reasons, no exchanges are accepted for underwear, swimwear, bodysuits, or earrings, unless it is a warranty process for manufacturing defects.

3. Shipping Costs

• First Exchange: The shipping costs for sending the product to our facilities and resending it to the customer will be borne by the Consumer.

Note: If the exchange is due to a shipping error by Casa Precis, we will cover all freight costs.

4. Exchange Procedure

Request: Send an email to web@casaprecis.co indicating your name, order number, and the garment you wish to exchange.

Garment Shipment: Once the request is authorized, you must send the garment to the address we will provide.

Validation: After receiving the product, our quality team will verify that it meets the conditions in point 2. This process takes between 2 and 5 business days.

Resolution: If approved, an Exchange Voucher will be generated or the new requested garment will be sent (subject to availability). If the new garment is of higher value, the customer must pay the difference. If it is of lower value, a credit will be issued for future purchases (not refundable in cash, as it is an exchange for preference and not a legal withdrawal).

In accordance with Article 47 of Law 1480 of 2011, consumers may exercise the right of withdrawal in sales made through e-commerce or distance selling.

A. Conditions for Exercising the Right of Withdrawal

- Deadline: The maximum period to exercise the right of withdrawal will be five (5) business days from the date of delivery of the goods.

- Product Condition: The consumer must return the product to Inversiones Pribe S.A.S. by the same means and in the same conditions in which it was received. The goods must be unused, unwashed, with their original and intact packaging and tags.

- Transportation Costs: Shipping costs and any other costs associated with returning the goods to our facilities will be fully covered by the Consumer.

- Legal Exceptions: According to numeral 7 of Article 47 of Law 1480, the right of withdrawal will not apply to personal use items (such as underwear, swimwear, bodysuits, and earrings) due to hygiene and public health reasons, once they have been removed from their original packaging or show signs of use.

B. Procedure and Refund

- Notification: The customer must express their wish to withdraw via email to web@casaprecis.co within the legal period.

- Inspection: Once the product is received at our premises, we will verify that it meets the aforementioned condition requirements.

- Money Refund: Casa Precis will refund the consumer all amounts paid without making any deductions or retentions for any reason.

- Refund Period: The money will be refunded within a maximum period of thirty (30) calendar days  from the moment the right was exercised.